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Community pharmacists dispense medications, provide advice on their safe and effective use, and offer health and wellness consultations. They play a crucial role in patient care by managing chronic conditions, conducting health screenings, and supporting public health initiatives.

Pharmacy technicians assist pharmacists in dispensing medications, preparing prescriptions, and managing inventory. They support day-to-day operations in the pharmacy, including patient communication and administrative tasks, ensuring smooth and efficient service delivery.

Accuracy Checking Technicians (ACTs) specialise in verifying the accuracy of medication dispensed by pharmacy technicians. They ensure that prescriptions are filled correctly and adhere to safety and quality standards, playing a key role in minimising medication errors.

Pharmacy Support Workers assist with various tasks in the pharmacy, such as managing stock, handling administrative duties, and providing customer service. They support the pharmacy team in maintaining a well-organised and efficient operation.

Pharmacists in GP surgeries work closely with primary care teams to manage patient medication, provide drug information, and support medication adherence. They conduct medication reviews, offer clinical advice, and help optimise treatment plans for chronic and acute conditions.
GP pharmacists usually interact with doctors and nurses more frequently. They have a complementary role to healthcare practitioners, ensuring patients get the necessary medication and care. Pharmacists working in GP practices have good customer service and collaboration skills, in addition to knowledge of medicine, pharmacology and related subjects.

In GP surgeries, pharmacy technicians assist with medication management, including the preparation and dispensing of prescriptions. They support the pharmacist in handling medication queries, managing medication supplies, and providing patient education.

Accuracy Checking Technicians in GP surgeries ensure that all prescriptions prepared are accurate and meet the required standards. They play a vital role in verifying medication orders and supporting safe and effective patient care.

Hospital pharmacists are integral to patient care teams, providing specialised medication management, ensuring drug safety, and offering clinical consultations. They collaborate with doctors and nurses to optimise therapeutic outcomes and manage complex medication regimens.
They work alongside a multidisciplinary team in general practice and within the primary care network. Providing primary support for prescription and medication queries. They contribute to the improvement of health outcomes in long-term conditions. Offering specialist knowledge and advice on pharmaceutical matters, and review patients’ acute medicines requests.

In a hospital setting, Accuracy Checking Technicians are responsible for reviewing and verifying the accuracy of medication preparation and dispensing. They ensure that all medications administered to patients are correct and meet hospital standards.

Hospital pharmacy technicians support pharmacists by preparing and dispensing medications, managing inventory, and ensuring that medications are delivered accurately and timely to different wards and departments within the hospital.
They undertake patient facing and patient supporting roles to ensure effective medicines use, through shared decision-making conversations with patients. They carry out medicines optimisation tasks including effective medicine administration, supporting medication reviews and medicines reconciliation. Where required, utilise consultation skills to work in partnership with patients to ensure they use their medicines effectively. A hospital pharmacy technician provides specialist expertise, where competent, to address both the public health and social care needs of patients including lifestyle advice, service information, and help in tackling local health inequalities.
They take a central role in the clinical aspects of shared care protocols and liaising with specialist pharmacists for more complex patients.
They support initiatives for antimicrobial stewardship to reduce inappropriate antibiotic prescribing. And work with the Primary Care Network (PCN) Multi-disciplinary Team (MDT) to ensure efficient medicines optimisation, including implementing efficient ordering and return processes and reducing wastage.